Claude for EcommerceUse cases / Customer
Draft support macros and review responses
Ask Claude to read through recent support tickets or product reviews and draft response macros — for common questions, complaints, and reviews — in your brand voice.
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Describe the task
Ask Claude to read through recent support tickets or product reviews and draft response macros — for common questions, complaints, and reviews — in your brand voice.
Here are my last 20 support tickets and our return policy. Group the tickets by theme and draft a response macro for each theme.
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What you'll need
- A sample of recent support tickets or reviews (export, connected helpdesk, or pasted examples)
- Your policies: shipping times, return window, warranty terms
- An example of a response you like, so the voice matches
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What Claude does
- Groups tickets or reviews by theme — shipping delay, sizing, damaged item, and so on
- Drafts a response macro for each common theme, following your actual policies
- Writes tailored replies to negative reviews that acknowledge the issue without overpromising
- Flags any question it can't answer confidently from the policies it was given
What you get
A set of ready-to-send macros for your most common tickets, plus drafted replies to recent reviews, all in your brand voice.
Ready to try it?
Open this in Claude and point it at your store. You approve everything before it ships.
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